As reported by CT News Junkie, Governor-elect Ned Lamont has hired Connecticut's first ever Chief Operating Officer (COO) in an apparent effort to increase operating efficiencies across state agencies. The newly created COO position will be held by Paul Mounds. Lamont intends for the COO to ensure "all departments are working together collaboratively". According to the Governor-elect's Chief of Staff, Ryan Drajewicz, the COO will evaluate state agency processes to "ensure that the taxpayers have a better user experience when they’re looking to do business with the state of Connecticut". According to Drajewicz, the COO will be developing and evaluating “operational metrics” for each state agency.
